Shipping Restrictions

This page lists where we can send orders and the conditions attached to delivery. The rules exist because an adult signature is required at handover, and an order that cannot satisfy that requirement would come straight back.

Where we ship

We ship within the United States, including Alaska and Hawaii, subject to the carrier’s service area. International shipping is not offered at present. We do not ship to freight forwarders, package-forwarding addresses or export consolidators, because an adult signature at the final address cannot be verified through them.

Address rules

• A street address is required. We do not deliver to PO boxes, general delivery, parcel lockers or unattended mailrooms.
• The delivery address must be in the same country as the billing address on the card.
• The person signing must be 18 or over and must be able to show proof of age.
• We do not leave parcels without a signature, and we cannot waive the signature requirement on request.

Restricted destinations and cancelled orders

Some states, counties and municipalities restrict the sale or delivery of adult products, and a small number add local licensing requirements. Where an order would breach a rule we can verify, the order is cancelled and refunded in full before dispatch. Where a parcel is refused or returned because a local rule prevents delivery, the item price is refunded when the parcel reaches us; outbound shipping is not refundable in that case because the carrier has already performed the service.

Order limits and review

We may limit quantities per household or decline an order that looks like resale, fraud or an attempt to bypass a local restriction. Orders are also reviewed against the age checks described in the age verification policy. A declined order is refunded in full.

Carrier handling

The carrier makes two delivery attempts before holding a parcel for collection, and parcels are held for a limited period before returning to us. Returned parcels are processed as a refund once they arrive, and re-sends are charged outbound shipping again. Full timing details sit in the shipping policy.

Confirming before you order

If you are unsure whether your address can receive an adult-signature parcel, email the support address with your ZIP code before ordering. We would rather answer that question in advance than have a parcel travel in both directions.

Contact

There is one address for all of it: order questions, specification details, returns and privacy requests. Write to [email protected], or ring +1 212 555 0142 during business hours. Having the order number to hand makes any purchase question quicker to answer.