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18+ only. Age is confirmed at checkout and again on delivery. Every order ships in plain outer packaging.
QUIETIVY brand mark QUIETIVY
AC CT0
QUIETIVY information

Age Verification Policy

QUIETIVY sells adult products, and this store is for customers aged 18 or over. Age is checked twice: once when an order is placed and once when the parcel is handed over. This page explains both checks and what happens if either one fails.

The gate on entry

The site asks you to confirm you are 18 or older before browsing the catalogue. The confirmation is stored in a cookie so you are not asked again on every page. Declining returns you to a neutral page. The gate is a declaration, not an identity check; the checks that carry legal weight happen at the order and the doorstep.

Confirmation at order

  • You confirm your date of birth or tick an 18+ declaration at checkout, and the confirmation is recorded against the order with a timestamp.
  • The billing address must match the one held by your card issuer, which is how the payment processor corroborates the details on the order.
  • The order confirmation email repeats the age declaration so there is a record on both sides.

An order placed with false age information is cancelled, and any payment authorisation is released.

Adult signature on delivery

Parcels are sent with an adult signature requirement. The carrier asks the person receiving the parcel for proof of age and a signature. A parcel will not be left at the door, with a neighbour, in a parcel locker or in a mailroom. If nobody aged 18 or over is available, the carrier makes another attempt, usually on the next business day, and then holds the parcel at a local depot for collection.

If verification fails

Where a signature cannot be obtained, the parcel comes back to us. We refund the item price when it arrives, and we contact you to arrange a re-send if you would like one; outbound shipping is charged again on a re-send because the first attempt was made. Where a carrier reports a refused age check, the order is closed and the account is reviewed.

Age-restricted payment methods

Prepaid cards and some gift cards cannot be used because the processor cannot verify an age against them. The checkout will decline a card type that is not eligible for an age-restricted purchase.

Minors and data

We do not knowingly collect information from anyone under 18. If we find that an account or an order belongs to a minor, it is cancelled and the data attached to it is deleted. If you believe a minor has placed an order, write to the support address and we will close it.

Contact

There is one address for all of it: order questions, specification details, returns and privacy requests. Write to [email protected], or ring +1 212 555 0142 during business hours. Having the order number to hand makes any purchase question quicker to answer.