Contact

One support desk handles everything: order questions, product specifications, returns, damaged parcels, discretion requests and data requests. Email is the fastest route and it leaves a written record, which helps if you need to refer back to the conversation later.

How to reach us

Email [email protected] or call +1 212 555 0142. Include the order number when the message is about a purchase, and photographs of the item and the outer packaging when the message is about damage.

Response times

We work through the inbox in the sequence it fills, normally inside one or two business days. Anything that lands over a weekend or a public holiday waits for the next business day. A message about a parcel already moving jumps ahead of a general question about a listing.

What we can help with

Specification details on any listing: materials, dimensions, charging and water resistance.
How to wash, dry and store the items on this shelf.
Where a parcel is, what the tracking shows and what follows a failed delivery attempt.
Return authorisations, items that arrived damaged, and the progress of a refund.
Data requests of any kind, deletion included.
Requests about the outer packaging and the neutral descriptor on a charge.

What we cannot help with

We cannot give medical or health advice, and we cannot advise on the use of an item beyond its care and specification. We cannot change a delivery address once a parcel is with the carrier, and we cannot release an order that fails the 18+ age check.

Postal address

This store does not publish a walk-in address. The legal entity trading as QUIETIVY, its registered address and any state or local registration numbers must be supplied by the operator before this store accepts live orders. Once that information is in place it will appear on this page along with the returns address printed on the authorisation email.

There is one address for all of it: order questions, specification details, returns and privacy requests. Write to [email protected], or ring +1 212 555 0142 during business hours. Having the order number to hand makes any purchase question quicker to answer.